Cigna Summer Internship Programme – Technical Support Associate Analyst In Bloomfield

Job Description:

Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have collaboration or problem-solving experience? If so, prepare to innovate, create, and inspire. The Tech Support Associate Analyst position will install, configure, troubleshoot, and repair computer workstations while monitoring performance, and diagnosing and resolving problems. You will provide accurate, timely, and creative solutions to customers’ computer and network problems while adhering to standard Technology practices and techniques.

Job Responsibilities:

• Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
• Customer service & leadership
• Perform other duties and responsibilities, as assigned.
• Maintaining and tracking inventory of hardware in the appropriate systems.
• Technical Assistance & Innovation
• Delivers exceptional customer service.
• Provide basic colleague technical support including but not limited to:
• Following up to ensure colleague satisfaction.
• Software installation and troubleshooting.
• Voice and video network diagnostic and repair.
• Identify process improvement opportunities and support continuous improvement initiatives under the direction of your supervisor.
• Proactively setting expectations with colleagues.
• Manage basic ticket workflows including but not limited to:
• Alert colleagues and team members when a major problem is suspected.
• Recovery testing to confirm the availability of systems where outages have occurred.
• Implementing approved operating system enhancements.
• Documenting and tracking the status of colleague inquiries, coordinating the appropriate response.
• Escalating unresolved issues promptly.
• Recommending system modifications to reduce colleague problems.
• Provide proactive support, maintenance, and innovation including but not limited to:
• Mobile device configuration, training, and diagnosis.
• Computer hardware diagnostic, troubleshooting, configuration, and refresh.

Job Requirements/Qualifications:

• Experience with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.
• Experience in effectively communicating with customers and other IT staff.
• Experience working in a self-motivated and has previously demonstrated work as a team player, empathetic, innovative, and work with integrity.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• High School diploma; Bachelor’s degree preferred.
• Experience analyzing problems and using sound judgment for determining solutions.
• At least 1 Year of PC/LAN technical or equivalent experience is preferred.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
• Strong knowledge of the following is preferred Microsoft operating systems and Microsoft Office, Apple hardware and operating systems, Networking switches and data networks, IP telecommunications systems,
• and Audio Visual Systems.
  A+ certification or equivalent combination of education, training, and experience.